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Product Support Manager
4 weeks ago
The Product Support Manager is a key position within Toromont Cat, responsible for driving the growth and profitability of our Branch operations. This role requires a strong leader who can effectively manage and support company objectives through the management and growth of parts and service operations.
Key Responsibilities- Model safe, environmentally sound, and healthy work behaviors in support of Toromont's Health and Safety Policies, Programs, and initiatives.
- Manage all branch parts and service objectives, ensuring they are met and exceeded.
- Provide administrative and policy guidance to direct reports on Toromont and Caterpillar policies.
- Lead a high level of customer focus and maintain trusted relationships with clients.
- Review and monitor operational expenses and financial reports, identifying areas for improvement.
- Develop and define P&S budgets and reforecasts, managing departmental performance to meet objectives and commitments.
- Develop, implement, and manage improvements in all aspects of product support.
- Lead, inspire, and coach employees to achieve personal and corporate objectives.
- Actively pursue business in the territory to support equipment, parts, and service.
- Collaborate and work closely with Sales Teams to drive business growth.
- Collaborate with, develop, and coach Planning Team members to ensure effective planning and execution.
- Work with a sense of urgency and foster a team environment to encourage growth and development.
- Liaise with the Heavy Equipment group on both sales and service issues.
- Minimum post-secondary education.
- 3-5 years of experience in a supervisory or managerial position.
- Strong technical aptitude and knowledge of the mining and construction industry.
Toromont Cat is a leading provider of construction, mining, and power generation equipment and services. With over 4,000 employees and 56 locations across Eastern Canada, we have a proven track record of industry knowledge, dealership infrastructure, and service mindset to ensure our customers succeed. At Toromont Cat, we take care of our employees who take care of our customers. When you join our team, you become a member of the Toromont family. Your success is our success.
