Customer Support Services Director

2 weeks ago


Sudbury, Ontario, Canada Spectrum Telecom Full time
Service Manager, Radio Department

We are seeking a skilled Service Manager to lead our Radio Department in Greater Sudbury, ON. This is an exciting opportunity for a seasoned professional to oversee the installation and repair of telecommunications equipment, manage teams, and drive customer satisfaction.

Estimated Salary: $32-$35 per hour, based on experience.

About the Role

The successful candidate will be responsible for organizing and prioritizing work for Installers and Technicians, analyzing and resolving problems, and maintaining certifications required for Harris and other manufacturers. They will also provide leadership and mentorship to technicians, ensure service department profitability, and achieve financial targets.

Key Responsibilities:

  • Install and repair telecommunications equipment and products.
  • Organize and prioritize work for Installers and Technicians.
  • Analyze and resolve problems.
  • Maintain certifications required for Harris and others.
  • Provide leadership and mentor the technicians in your department.
  • Ensure service department is profitable and achieves financial targets as communicated from senior management.
  • Maintain compliance with occupational health and safety and quality of work standards.
Requirements

To be successful in this role, you must have a minimum of 3 years of experience in troubleshooting and installing telecommunications equipment, as well as knowledge of interpreting schematics. A valid driver's license with an acceptable driver abstract, steel toe safety boots, and hard hat are also required.

Preferred Qualifications:

  • 5-7 years of Service Manager experience in an industrial or automotive setting.
  • Knowledge of 2-way radio systems, repeater systems, trunking systems, etc.
  • 5 years experience providing technical support and service of wireless communication systems such as UHF/VHF and 800/900 MHz analog and digital systems.
  • 5 years experience repairing and programming radios and wireless equipment as well as performing software and firmware updates to devices.
What We Offer

Spectrum Telecom Group Ltd. offers a competitive salary, benefits package including dental care, disability insurance, employee assistance program, extended health care, life insurance, on-site parking, paid time off, and RRSP match at 4%. We also offer opportunities for professional growth and development, a collaborative work environment, and a commitment to excellence.



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