Customer Service Representative

1 month ago


Kingston, Ontario, Canada CB Canada Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Motion. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met, and providing a positive experience.

Key Responsibilities:

  • Provide timely and effective responses to client inquiries via phone, email, and in-person.
  • Assist clients in finding the best solutions to fit their needs, ensuring a seamless experience.
  • Work closely with our service technicians and sales consultants to oversee client order administration.
  • Process payments, manage bank deposits, and handle billing and payments as needed.
  • Coordinate equipment rentals and sales, ensuring accurate information is presented to clients.

Requirements:

  • 2+ years of customer-facing experience in a fast-paced office environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Proficiency in Microsoft Office Suite and ability to navigate databases.
  • Experience with Jobber and Navision is an asset.
  • Clean criminal background check and bondability.

Why Join Us?

At Motion, we're committed to making life accessible for all. We're a company that values compassion, kindness, and expertise. If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we'd love to hear from you.



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