Tech Support Specialist

2 weeks ago


Toronto, Ontario, Canada GenieAll Corporation Full time

We are seeking a highly skilled Tech Support Specialist to join our team at GenieAll Corporation. As a Tech Support Specialist, you will be responsible for providing top-notch technical support to our clients, including troubleshooting and resolving issues with computer systems and networks, providing advice and training to users, and participating in the redesign of applications and software.

Job Summary

The Tech Support Specialist will be responsible for:

  1. Providing technical support to clients via phone, email, or in-person
  2. Troubleshooting and resolving issues with computer systems and networks
  3. Providing advice and training to users on software and hardware
  4. Participating in the redesign of applications and software
  5. Performing Web-server backup and recovery operations
  6. Managing incidents and maintaining a problems and solutions log

Requirements

To be successful as a Tech Support Specialist, you will need:

  • A secondary (high) school graduation certificate
  • Experience in a technical support role, preferably in a consulting firm environment
  • Excellent communication and problem-solving skills
  • A strong understanding of computer systems and networks
  • Ability to work in a fast-paced environment with tight deadlines and repetitive tasks

Work Setting

The Tech Support Specialist will be working in a consulting firm environment, providing technical support to clients on-site. The ideal candidate will be able to work independently and as part of a team, with a strong focus on customer satisfaction.

Benefits

As a Tech Support Specialist at GenieAll Corporation, you will enjoy a competitive salary of $62,000 per year, plus benefits including:

  • A dental plan
  • Disability benefits
  • A health care plan
  • Paramedical services coverage
  • Vision care benefits

Why Join Us?

At GenieAll Corporation, we value our employees and offer a supportive and collaborative work environment. We are committed to helping our employees grow and develop in their careers, and offer ongoing training and professional development opportunities.

Apply Now

If you are a motivated and skilled Tech Support Specialist looking for a new challenge, please submit your application today. We look forward to hearing from you



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