German Bilingual Tech Support Specialist
3 weeks ago
We are seeking a highly skilled and motivated individual to fill the role of German Bilingual Tech Support Specialist.
Industry: Portable Battery, Portable Power
Languages: German + English
Working Channels: Call, Email, Livechat
Key Responsibilities:
Provide exceptional customer service/ Tech support in both German and English via call, email, and live chat channels
Assist customers with inquiries, technical support, troubleshooting, and product information related to portable battery and portable power products
Ensure prompt and accurate resolution of customer issues or concerns
Maintain detailed records of customer interactions and transactions
Collaborate with internal teams to address complex technical queries or escalate issues as required
Requirements:
Experience in online customer service and familiarity with multi-channel communication processes (Email, Hotline, Livechat)
Fluent spoken English without accent and ability to communicate effectively in written and verbal language
Possess frontline customer service etiquette and skills
Nice to Have:
With Call Center experience
Familiarity with new energy products, preferably with experience in serving high-priced smart home hardware products such as floor sweepers and robots
Basic knowledge of electricity usage, including specialized terms and concepts such as AC/DC power, input/output, load, power, etc.
Benefits:
Work from home
Opportunity to be full-time with good performance
Vibrant and inclusive work environment
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