Quoting Associate

1 day ago

Vaughan, Ontario, Canada LGC Group Full time

Job Summary

We are seeking a highly skilled and detail-oriented Quoting Associate to join our team at LGC Group. As a Quoting Associate, you will be responsible for completing quotation requests in a professional, accurate, and timely manner to our customers. You will work closely with internal departments to collate necessary information to create quotes and issue pricing on catalogue, non-bulk catalogue products, and solutions. You will also draft pricing on bulk and custom products and input quotations in our database.

Key Responsibilities

  • Identify products requested by customers based on their inquiry
  • Collaborate with internal departments to collate necessary information to create quote
  • Issue pricing on catalogue, non-bulk catalogue products, and solutions
  • Draft pricing on bulk and custom products
  • Input quotations in database: including Customer Profile, pricing, availability, minimum order quantities, payment terms, special tests, and shipping charges
  • Collaborate with commercial team to follow-up on high-dollar value opportunities
  • Answer customer phone calls
  • Escalate specific customer requests (i.e, NDAs, LOAs, complaints)
  • Prepare and manage timelines of assigned quotation requests
  • Run reports and metrics as required

Qualifications

  • Bachelor's degree in Chemistry or related scientific discipline and/or Business, Supply Chain with some relevant exposure to working with chemicals.
  • 2-3 Years' experience working in a customer service role or equivalent
  • Experience in the Chemical industry would be an asset
  • Proficient in all Microsoft office programs and FileMaker Pro, Advanced MS Excel
  • Excellent interpersonal, written and oral communication, time management, and presentation skills
  • Excellent analytical skills
  • Details oriented
  • Self-starter; task oriented with ability to manage multiple initiatives simultaneously.
  • Strong problem-solving skills
  • Ability to work in a team and achieve results in a team environment

Additional Information

  • Work closely with customers to ensure we are meeting their needs
  • Work with Procurement team and Production Operations team regarding updating catalogue
  • Work closely with Order Management team regarding to orders converted from quotes

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