Customer Experience Lead

4 weeks ago

Richmond Hill, Ontario, Canada Laura Canada Full time
Job Description

We are seeking a highly motivated and experienced Customer Experience Lead to join our team at Laura Canada. As a key member of our retail team, you will be responsible for delivering exceptional customer service and driving sales growth.

Key Responsibilities:
  • Act as a stylist to build personalized wardrobes for customers
  • Develop and train sales teams on customer service, product knowledge, and current trends
  • Monitor sales targets and take action to influence store results
  • Perform daily tasks such as price changes, shipping orders, and maintaining store cleanliness
  • Open and close the store as required
Qualifications:
  • Passion for fashion and customer service
  • Experience as a team leader or sales trainer
  • Desire to develop a career in retail
  • Strong selling and customer service skills
Benefits:
  • Employee discount in store
  • Dynamic and passionate team
  • Group insurance plan and various employee programs
  • Career development and advancement program
  • Supportive management team and good work/life balance

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