Junior IT Support Specialist
4 days ago
Pantorama 1850: Junior IT/Help Desk Technician
Job Summary:
We are seeking a highly motivated and detail-oriented Junior IT/Help Desk Technician to join our team at Pantorama 1850. As a key member of our IT department, you will be responsible for providing technical support and assistance to our end-users.
Key Responsibilities:
- Technical Support: Diagnose and troubleshoot technical issues using diagnostic techniques and relevant questions.
- Problem Solving: Identify and resolve technical problems in a timely and efficient manner.
- User Support: Provide excellent customer service and support to end-users, ensuring their technical issues are resolved to their satisfaction.
- System Management: Manage system backup and restore processes to ensure data integrity and availability.
Qualifications:
- Bilingual: Fluency in French and English is required.
- Education: A college degree in computer sciences is preferred.
- Communication Skills: Excellent communication and interpersonal skills are essential for this role.
- Technical Skills: Proficiency in managing AS400 systems is required.
Work Environment:
This is a full-time position, working 35 hours per week, Monday to Friday.
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