Assistant Outlet Manager

4 weeks ago

Lake Louise, Canada Accor Full time
Dynamic Leader Wanted for Iconic Dining Outlet

At Fairmont Chateau Lake Louise, we're seeking a driven and ambitious individual to join our team as an Assistant Manager for one of our renowned dining outlets. This exciting opportunity will suit a talented professional looking to grow in our hotel's F&B operations and lead our restaurants to become the ultimate dining destination.

Key Responsibilities:
  • Deliver exceptional, personalized service to guests and colleagues
  • Develop and enhance Fairmont service standards through diligent administration of departmental procedures
  • Maintain effective working relationships and clear communication with colleagues and leaders in the restaurant and other departments
  • Lead a team in all aspects of the outlet's operations and ensure service standards are followed
  • Respond to guest concerns in a professional and timely manner
  • Assist in recruiting, onboarding, and training employees
  • Maximize revenue by implementing strategies, practices, and promotions
  • Inspire the ongoing professional development, performance, growth, and satisfaction of all team members
  • Work with the kitchen, stewarding, and all leaders to promote teamwork as a strong component of the daily service culture
  • Assist with the development of menus, wine lists, service delivery, and standards of F&B operations
  • Assist with staff scheduling to ensure appropriate allocation of resources
  • Ensure the outlet maintains a first-class, positive visual impact, including ambience, cleanliness, décor, and service flow
  • Ensure a clean and safe working environment and actively participate in health and safety initiatives
  • Adhere to all hotel environmental policies and initiatives
  • Carry out any other tasks as assigned
Requirements:
  • Previous F&B leadership experience required
  • Working knowledge of point-of-sale systems (ideally Micros) and Microsoft Office
  • Possession of a degree or diploma in a related discipline preferred
  • Self-motivated, with the ability to make effective decisions
  • Demonstrates initiative, and the ability to multitask and work with minimal supervision
  • Ability to maintain high service levels under pressure
  • Physically fit to lift trays repeatedly, stand, and walk for the duration of the shift

Please note that you may be required to work on holidays, weekends, overnights, and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Why Work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts:

At Fairmont Hotels & Resorts, we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific, as well as industry-leading training, career development, recognition, and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits.

We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

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