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Customer Success Associate

1 month ago

Toronto, Ontario, Canada Royal Bank of Canada Full time

Job Opportunity:

Ownr, an RBCx Ventures company, is seeking a Customer Success Associate to support thousands of entrepreneurs in Canada. As a key member of the team, you will help business owners maximize the value of their Ownr subscription and provide exceptional customer experiences.

Key Responsibilities:

  • Provide proactive customer support through various channels, ensuring timely and effective issue resolution.
  • Collaborate with cross-functional teams to gather user feedback and drive product improvements.
  • Develop and maintain in-depth knowledge of internal and external business processes affecting the customer journey.
  • Build and maintain product expertise to promote the value of Ownr's services.
  • Partner with the product, design, marketing, and leadership teams to ensure customer-centric solutions.

Requirements:

  • English/French bilingualism.
  • Customer service experience in a startup environment or fast-paced growing organization.
  • Excellent written communication skills and ability to respond quickly to customer concerns.
  • Proactive attitude and ability to identify and tackle new opportunities.
  • Interest in technology and building innovative online solutions.

What We Offer:

  • A collaborative, progressive, and high-performing team environment.
  • A comprehensive Total Rewards Program, including bonuses and flexible benefits.
  • Leaders who support your professional development through coaching and managing opportunities.

About RBC:

Royal Bank of Canada is committed to supporting flexible work arrangements when and where available. Details are to be discussed with the Hiring Manager.