Lead UX Designer

2 weeks ago

Toronto, Ontario, Canada DesignX Community Full time
About The Globe and Mail

The Globe and Mail is a national icon and one of Canada's most recognized media brands. We proudly serve as a trusted destination for Canadians seeking the highest caliber of journalism, and we've garnered international acclaim for our data visualization, design, and creative storytelling.

Job Summary

We are committed to fostering diversity and inclusivity by reflecting all Canadians in both the stories that we tell and the composition of our workforce. As Lead UX Researcher, you will create an Experience Vision for The Globe, and apply order and automation to our UX research operations and practice.

Key Responsibilities
  • Analyze, organize, apply systems and automate our UX research operations
  • Dig into our existing research and data to map the complete user journey across all touchpoints
  • Communicate your findings to The Globe's executive team, the Product Design team, and leaders in Editorial, Marketing and Revenue on a regular basis
  • Mentor our product design team to level up their research skills
Requirements
  • 8+ years of experience in UX, with significant experience in UX research
  • Your passion for user experience and design thinking
  • A strong desire to be innovative within the news, content publishing and media industry
  • Experience optimizing a research library (we use Airtable), best-practices research techniques and templates, and systems to socialize findings
  • Experience working with data and metrics
  • Proven ability to translate both qualitative and quantitative insights to innovation in user experience
  • A positive attitude that embraces diversity and inclusion in the workplace: you have a learning mindset and take initiative to act on feedback and information
  • Extensive experience using research tools such as Airtable, Miro, Google suite or Microsoft
About the Role

The Globe's mission is to deliver essential content – news, information, analysis and insights – for aspiring individuals and strong communities. As Canada's most respected media brand The Globe is dedicated to making a difference to Canada and you can make a difference by working with us.

What We Offer
  • Generous vacation and flexible work arrangements
  • Competitive health and dental benefits
  • Defined Benefit pension plan
  • On-site chiropractor and registered massage therapist
  • Free digital subscription to globeandmail
  • Education assistance for external training courses

We support continuing education and provide both internal and external opportunities for training and development.

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