Bilingual Recovery Officer

3 days ago


Mississauga, Ontario, Canada Royal Bank of Canada Full time
About the Role

We are seeking a skilled Bilingual Recovery Officer to join our team at Royal Bank of Canada. As an integral part of our Credit Management and Recoveries department, you will play a key role in maximizing recoveries after write-off, minimizing losses for RBC.

Key Responsibilities
  • Handle inbound calls from customers, collection agencies, and internal service partners to assist with debt recovery and administration requests.
  • Be a National primary contact for designated agencies on our portfolio.
  • Decision settlement proposals from our agencies or customers, resolve complaints, approve legal action, and reconcile agency payments.
  • Ensure that the Collection Agency is following the guidelines set forth in the Service Agreement through day-to-day operations.
Requirements
  • 3+ years of experience in Recoveries or debt collection.
  • Strong written and verbal communication skills.
  • Strong organizational and multi-tasking skills.
  • Excellent negotiation and analytical ability.
  • Bilingualism (English and French) required, as regular business is done with RBC partners and/or employees across Canada.
Benefits
  • A comprehensive Total Rewards Program.
  • Leaders who support your development.
  • Ability to make a difference and lasting impact.
Location

Meadowvale Business Park, Mississauga, ON.

This role offers a competitive salary of $60,000-$80,000 per year, depending on experience.


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