Senior IT Technician

2 weeks ago


Montreal, Quebec, Canada Fed IT Full time

Job Description: We are seeking a skilled Senior IT Technician to join our team at Fed IT. As a key member of our IT team, you will be responsible for providing technical support and services to our clients.



  • Key Responsibilities:
  • • Managing incidents and requests submitted to the helpdesk.
  • • Following up on tickets (incidents and requests) in coordination with end users, from their opening to their closing.
  • • Providing solutions to incidents or service requests in compliance with internal processing standards, ensuring that tickets are regularly updated.
  • • Contributing to identity and access management by creating or deleting user profiles and IT accounts, in line with customer requirements and the company's IT standards.
  • • Helping to manage the escalation of incidents and requests, working closely with the management teams.
  • • Documenting and analyzing procedures and solutions. Producing technical procedures to facilitate the work of customers and support teams.
  • • Managing IT equipment as employees arrive and depart.
  • • Overseeing IT asset management and inventory, including the recycling, organization, and storage of hardware.

Requirements:



  • Education:
  • • AEC or DEC in computer science.
  • Experience:
  • • At least 8 years' experience in a similar position.
  • Skills:
  • • Mastery of the Office suite, particularly in an O365 environment, and associated tools.
  • • Excellent knowledge of Microsoft Windows 10 and 11 systems, MS Office suites, desktops, and laptops, smartphones, tablets, multifunction printers, videoconferencing services, as well as network environments (LAN/WAN implementation, support, and management, TCP/IP protocol, router and switch management).
  • • Knowledge of Fortinet products is an asset.
  • • Excellent customer service skills.
  • • Strong analytical, troubleshooting, and problem-solving skills.
  • • Strong communication, internal customer service, and relationship-building skills.
  • Other:
  • • The successful candidate will be required to drive to other company sites.
  • Benefits:
  • • A competitive salary.
  • • Social benefits (group insurance, retirement savings, sick days).
  • • Flexible working conditions.
  • • 3 weeks' holiday.

About Fed IT:


We are a recruitment agency specializing in IT recruitment. Our team of IT experts speaks your language and works in your environment. We cover the IT, development, business intelligence, and infrastructure professions.


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