Member Experience Representative

6 days ago

Surrey, British Columbia, Canada YMCA of Greater Vancouver Full time
Job Summary:

This role is responsible for providing a welcoming experience to members and guests in the YMCA of Greater Vancouver. The Member Experience Representative will work collaboratively with staff and volunteers to promote membership sales, engagement, and retention. They will also support the delivery of YMCA programs and services within the branch. The ideal candidate will be a strong communicator, have excellent customer service skills, and be able to work effectively in a team environment.

Main Responsibilities:
• Promote membership and program sales in a positive and professional manner
• Provide facility tours and promote program offerings
• Meet and exceed sales targets
• Record and report on member satisfaction, interest trends, and activities
• Provide exceptional customer service to members, guests, and participants
• Learn member names and use them during interactions
• Engage in new member phone calls and milestone member retention calls
• Follow YMCA service excellence standards
• Perform member orientations and provide assistance in program areas
• Oversee fitness floor, programming, and member behavior
• Assist with setup and teardown of programming areas
• Diffuse conflict situations using Non-violent Crisis Intervention methodology

Requirements:
• Current Standard First Aid and CPR-C & AED certificate
• Computer proficiency, including Microsoft Office and CRM systems experience
• Experience with ActiveNet an asset
• Excellent communication and interpersonal skills with customer service orientation
• Experience in a fitness facility or recreation center an asset
• Access to reliable transit or a vehicle
• Conflict resolution training an asset
• Fitness Theory, Group Fitness certification, and/or Personal Training an asset

Working at the YMCA:
The YMCA of Greater Vancouver is a leading charity and community service organization dedicated to improving the health, well-being, and education of children, families, and communities. We are committed to providing a supportive and inclusive work environment that promotes professional growth and development.

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