Member Experience Representative

2 weeks ago


Surrey, British Columbia, Canada YMCA of Greater Vancouver Full time
Job Summary:

This role is responsible for providing a welcoming experience to members and guests in the YMCA of Greater Vancouver. The Member Experience Representative will work collaboratively with staff and volunteers to promote membership sales, engagement, and retention. They will also support the delivery of YMCA programs and services within the branch. The ideal candidate will be a strong communicator, have excellent customer service skills, and be able to work effectively in a team environment.

Main Responsibilities:
• Promote membership and program sales in a positive and professional manner
• Provide facility tours and promote program offerings
• Meet and exceed sales targets
• Record and report on member satisfaction, interest trends, and activities
• Provide exceptional customer service to members, guests, and participants
• Learn member names and use them during interactions
• Engage in new member phone calls and milestone member retention calls
• Follow YMCA service excellence standards
• Perform member orientations and provide assistance in program areas
• Oversee fitness floor, programming, and member behavior
• Assist with setup and teardown of programming areas
• Diffuse conflict situations using Non-violent Crisis Intervention methodology

Requirements:
• Current Standard First Aid and CPR-C & AED certificate
• Computer proficiency, including Microsoft Office and CRM systems experience
• Experience with ActiveNet an asset
• Excellent communication and interpersonal skills with customer service orientation
• Experience in a fitness facility or recreation center an asset
• Access to reliable transit or a vehicle
• Conflict resolution training an asset
• Fitness Theory, Group Fitness certification, and/or Personal Training an asset

Working at the YMCA:
The YMCA of Greater Vancouver is a leading charity and community service organization dedicated to improving the health, well-being, and education of children, families, and communities. We are committed to providing a supportive and inclusive work environment that promotes professional growth and development.

  • Surrey, British Columbia, Canada YMCA of Greater Vancouver Full time

    Job Title: Member Experience RepresentativeAre you passionate about delivering exceptional customer service and creating a positive experience for members? Do you have a strong understanding of membership sales and engagement strategies? We are seeking a highly motivated and organized Member Experience Representative to join our team at the YMCA of Greater...


  • Surrey, British Columbia, Canada YMCA of Greater Vancouver Full time

    Job Summary:The YMCA of Greater Vancouver is seeking a highly motivated and customer-focused individual to join our team as a Member Experience Representative. In this role, you will be responsible for providing exceptional service to our members, promoting membership sales and program engagement, and supporting the delivery of YMCA programs and services.Key...


  • Surrey, British Columbia, Canada YMCA of Greater Vancouver Full time

    Job Summary:The YMCA of Greater Vancouver is seeking a highly motivated and customer-focused individual to join our team as a Member Experience Representative. In this role, you will be responsible for providing exceptional service to our members, promoting membership sales and engagement, and supporting the delivery of YMCA programs and services.Key...


  • Surrey, British Columbia, Canada YMCA of Greater Vancouver Full time

    Job Summary: We are seeking a highly motivated and customer-focused Member Experience Representative to join our team at the YMCA of Greater Vancouver. As a key member of our membership sales and engagement team, you will be responsible for promoting membership and program sales, providing exceptional customer service, and ensuring a positive experience for...


  • Surrey, British Columbia, Canada Prospera Credit Union Full time

    Transformative OpportunityProspera Credit Union is seeking a highly motivated and customer-focused Member Experience Specialist to join our team. As a key member of our organization, you will play a vital role in developing strong relationships with our members, identifying their needs, and providing tailored solutions to meet their financial goals.Key...


  • Surrey, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    {"h1": "Customer Service Representative Role at beBee Professionals", "p": "We are seeking a dedicated and friendly Customer Service Representative to provide exceptional service to our customers in Surrey, Canada. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and collaborating with colleagues to...


  • Surrey, British Columbia, Canada Fitness World Full time

    Job Summary: As a Member Service Representative with Fitness World, you are part of a dedicated community focused on providing a health and fitness space for everyone In this hybrid role, you: Deliver a best-in-class fitness experience for members by highlighting Fitness World's value proposition Create a friendly, helpful, and positive member experience...


  • Surrey, British Columbia, Canada Savers Value Village Full time

    About UsSavers / Value Village is a purpose-driven company dedicated to championing reuse and inspiring a second-hand culture.As one of the largest for-profit thrift operators, our mission is to create an awesome experience for customers, donors, and team members.Our business model has a positive impact on both the planet and local communities.Our CultureWe...


  • Surrey, British Columbia, Canada CB Canada Full time

    Job Title: Member Service RepresentativeWe are seeking a highly skilled Member Service Representative to join our team at CB Canada. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide excellent customer service and support to clientsCommunicate effectively...


  • Surrey, British Columbia, Canada Fitness World Full time

    Job Summary: As a Fitness World Representative, you will be part of a dynamic team dedicated to providing a health and fitness space for everyone. In this hybrid sales and service position, you will: Ensure a best-in-class fitness experience for members by demonstrating the high value low-cost model Fitness World offers. Create a friendly, helpful, and...


  • Surrey, British Columbia, Canada Coast Capital Full time

    Job SummaryWe are seeking an exceptional Assistant Manager, Member Services to lead our team of Member Service Representatives in providing exceptional service to our customers. As a key member of our leadership team, you will be responsible for coordinating branch operations, exceeding customer expectations, and developing the skills of your team...

  • Sales Representative

    4 weeks ago


    Surrey, British Columbia, Canada B.C. Ltd. Full time

    Rapid Immigration Ltd. is seeking a Sales Representative to join our team. The ideal candidate will have a secondary (high) school graduation certificate and some experience in sales. Key responsibilities include soliciting sales, showing and describing goods or services, contacting potential customers by phone, and providing customer service. The Sales...

  • Sales Representative

    4 weeks ago


    Surrey, British Columbia, Canada beBee Professionals Full time $35,000 - $55,000

    We are seeking a Sales Representative to assist customers and provide exceptional service in our Surrey store. Key responsibilities include greeting and assisting customers, maintaining product knowledge, and processing transactions.Key Responsibilities:Greet and assist customers with their purchases.Maintain knowledge of products and promotions to provide...

  • Sales Representative

    3 weeks ago


    Surrey, British Columbia, Canada Closets by Design Vancouver Full time

    Unlock Your Potential as a Sales and Design RepresentativeClosets by Design Vancouver is seeking a talented individual to join our team as a Sales and Design Representative. As a key member of our team, you will be responsible for helping clients organize their homes and providing exceptional customer service.Key Responsibilities:Meet with clients to discuss...


  • Surrey, British Columbia, Canada Argos Pet Ranch Full time

    Job Title: Customer Service Representative SupervisorJob Summary: We are seeking a highly skilled Customer Service Representative Supervisor to join our team at Argos Pet Ranch. As a key member of our customer service team, you will be responsible for overseeing the daily operations of our customer service department.Key Responsibilities:Conduct Performance...

  • Marketing Team Member

    3 weeks ago


    Surrey, British Columbia, Canada PERFECT STEPS LEARNING INC. Full time

    Job DescriptionAt PERFECT STEPS LEARNING INC., we are seeking a highly skilled Marketing Team Member to join our team. This role is responsible for acting as the organization's spokesperson, advising clients on advertising and sales promotion strategies, and preparing communications materials.Key ResponsibilitiesSpokesperson: Represent the organization in a...


  • Surrey, British Columbia, Canada Argos Pet Ranch Full time

    Job Title: Customer Service Representative SupervisorAbout the Role:We are seeking a highly skilled Customer Service Representative Supervisor to join our team at Argos Pet Ranch. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional...


  • Surrey, British Columbia, Canada Galactic Transport Logistics Limited Full time

    Job OverviewGalactic Transport Logistics Limited is seeking a reliable and efficient Logistics Courier Representative to join our team. As a key member of our delivery operations, you will play a vital role in ensuring timely and safe transportation of packages across the globe.


  • Surrey, British Columbia, Canada Convoy Supply Full time

    Customer Service RepresentativeAt Convoy Supply, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for processing customer transactions, coordinating delivery and pick up of customer orders, and educating customers on different products and their...


  • Surrey, British Columbia, Canada Brandt Full time

    Job Title: Regional Sales RepresentativeWe are seeking a highly motivated and experienced Regional Sales Representative to join our team at Brandt in Surrey. As a key member of our sales team, you will be responsible for selling new and used heavy equipment within your designated territory.Key Responsibilities:Selling new and used whole goods product within...