Audio Visual Systems Technician

2 months ago

Vancouver, British Columbia, Canada Encore Canada Full time

Job Summary

The Technical Specialist is a key member of the Encore Canada team, responsible for delivering exceptional audiovisual experiences for live events. This role requires a high level of technical expertise, excellent customer service skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Equipment Operation
    • Set up, operate, and break down advanced audiovisual equipment for live events, ensuring flawless execution and timely delivery.
    • Troubleshoot technical issues and resolve problems quickly, minimizing downtime and ensuring client satisfaction.
    • Comply with all company security and safety measures, ensuring the well-being of team members and clients.
    • Secure equipment from theft and damage, maintaining a high level of accountability.
  • Customer Service
    • Provide exceptional service to internal and external clients, exceeding expectations and delivering a positive experience.
    • Maintain a positive relationship with clients through effective communication, fostering a sense of trust and loyalty.
    • Collaborate with internal teams to develop event solutions, ensuring seamless execution and client satisfaction.
    • Understand and promote the Encore Canada brand, embodying the company's values and mission.
  • Training and Development
    • Create a learning environment that fosters technical and leadership skills development among team members.
    • Provide mentorship and coaching to technical, sales, and operations team members, enhancing their technical skills and expertise.
  • Event Supervision
    • Perform advanced work with operations team members, ensuring seamless event execution and client satisfaction.
    • Supervise and direct other technicians during events, providing guidance and support as needed.
  • Equipment Maintenance
    • Assist the team in maintaining equipment security, storage, transportation, and maintenance, ensuring optimal performance and longevity.
    • Perform inventory and forecasting of equipment needs, ensuring timely procurement and availability.

Requirements

  • Bachelor's degree preferred.
  • Encore Technical Level 3 Certification required, with certification by a qualified proctor within 30 days.
  • 2 Encore Technical Level Two Core Certifications required (Audio, Lighting, Projection, Video, Scenic), with certification by a qualified proctor within 60 days.
  • 4+ years of field experience in specialty area required.
  • 3-5 years of customer service or hospitality experience preferred.
  • Ability to interact professionally and effectively with a diverse workforce, customer base, and senior-level management.
  • Experience with project management of multiple tasks/initiatives.
  • Strong customer, client, and coworker interface experience and abilities.
  • A valid driver's license required for team members in positions that may operate company vehicles.

Competencies

  • Ownership
  • Hospitality
  • Professionalism
  • Responsiveness
  • Safety Conscious
  • Develops Talent
  • Tech Savvy
  • Manages Complexity
  • Ensures Accountability
  • Instills Trust

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