Audio Visual Specialist

3 weeks ago

Vancouver, British Columbia, Canada Encore Canada Full time

Job Title: Event Audio Visual Technical Specialist

Job Summary:

The Event Audio Visual Technical Specialist is responsible for the setup and operation of audiovisual systems for live events, ensuring exceptional client satisfaction. This role reports to a Project Manager, Operations Manager, Operations Director, or Director, Event Technology.

Key Responsibilities:

  • Set up and operate advanced audiovisual equipment for live events, ensuring flawless execution.
  • Troubleshoot technical issues and resolve problems quickly, maintaining a high level of client satisfaction.
  • Comply with all company security and safety measures, ensuring equipment is secure from theft and/or damage.
  • Provide excellent customer service, exceeding expectations and needs of internal and external customers.
  • Maintain a positive relationship with clients through effective communication, collaborating with internal teams to ensure the best possible customer satisfaction.
  • Create an atmosphere that fosters the development of technical and leadership skills in other employees, providing mentorship and coaching as needed.
  • Supervise and direct other technicians during events, performing advanced work with operations team members.
  • Assist with equipment maintenance, performing inventory and forecasting of equipment needs.

Requirements:

  • Bachelor's Degree preferred.
  • Encore Technical Level 3 Certification required, with certification by a qualified proctor within 30 days.
  • 2 - Encore Technical Level Two Core Certifications required (Audio, Lighting, Projection, Video, Scenic), with certification by a qualified proctor within 60 days.
  • 4+ years of field experience in specialty area required.
  • 3-5 years of customer service or hospitality experience preferred.
  • Ability to interact professionally and effectively with a diverse workforce, customer base, and senior-level management.
  • Experience with project management of multiple tasks/initiatives.
  • Strong customer, client, and coworker interface experience and abilities.
  • A valid driver's license required for team members in positions that may operate company vehicles.

Competencies:

  • Ownership
  • Hospitality
  • Professionalism
  • Responsiveness
  • Safety Conscious
  • Develops Talent
  • Tech Savvy
  • Manages Complexity
  • Ensures Accountability
  • Instills Trust

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