Operations Coordinator
4 weeks ago
Job Summary
The Operations Administrator is responsible for various functions and duties related to back office processing and document administration for the payments & clearing function, and deposit products.
Key Responsibilities
- Process and balance daily wire transactions, including reviewing, verifying, and posting all Member and corporate outgoing wire transactions.
- Utilize the One Paper Lane wire platform to action and extract wire information to be settled with DUCA's correspondent bank.
- Balance daily outgoing wires settled to branch funded activity in the respective internal wire related GL accounts.
- Review and process Member and corporate incoming wire transactions along with associated service charges.
- Balance daily incoming posting activity to correspondent bank wire settlement reports.
- Process wire traces and returns as requested.
- Correspond with branches and the Retail Helpdesk to resolve wire payment issues.
- Correspond with One Paper Lane and corresponding bank to investigate and resolve technical matters, service delays, and other issues as required.
Additional Responsibilities
- Process and balance daily Electronic Fund Transfer (EFT) and cheque clearing files, including reviewing, verifying, and posting/returning all rejected cheques and EFT clearing items.
- Balance daily cheque and EFT clearing files to daily settlement totals by end of day.
- Process daily cheque chargebacks and AFT returns to Member accounts.
- Process all cheque and EFT returns on Central 1's Online Return System (ORS).
- Correspond with branches to resolve clearing issues where applicable.
Requirements
- 1-3 years of office or administrative experience.
- 1-2 years of customer service experience.
- Some post-secondary education in business or administrative studies.
- Retail banking experience considered an asset.
Working Conditions
Normal office environment.
Department: Deposits and Clearing
Primary Location: Corporate Office
Employment Status: Full-time
Hours per Week: 38
Salary: The annual salary range for this position starts at $39,451. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training.
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