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Program Navigator

1 month ago

Surrey, British Columbia, Canada Phoenix Society Full time

Job Summary

The Phoenix Society is seeking a highly skilled and compassionate Program Navigator to join our team. As a member of our Mental Health and Substance Use Team, you will play a critical role in the recovery and capacity building of residents, maximizing their social and economic potential and supporting their goals for successful independent living in the community.

Key Responsibilities

  • Advocate for residents of the Phoenix Intensive Residential Treatment Program (IRT)
  • Provide discharge planning services for residents who have participated in IRT programming, including housing search, resource and referrals
  • Ensure transportation for IRT clients arriving to and leaving from the Phoenix Center at intake and discharge
  • Assist in acquiring personal documentation
  • Ensure ongoing assessment of client progress regarding levels of support needed
  • Support individuals through crisis, including tenancy breakdown
  • Provide support for clients to develop life skills and support community engagement
  • Offer assistance for rental applications, as well as other required documentation such as applying for personal identification, healthcare requests, training, jobs, etc.
  • Educate and provide consultation to clients, families, and healthcare professionals
  • Make effective referrals, reflecting in-depth knowledge of community resources and strong collaborative skills in working with other community partners
  • Develop, coordinate, and deliver psycho-educational and support groups
  • Ensure that client files are maintained and current within established guidelines
  • Report to and discuss case concerns with supervisory positions and the integrated services team
  • Maintain accurate statistics throughout practice and provide monthly reports
  • Create and maintain a therapeutic environment following therapeutic community principles, which encourage awareness of inter-dependence of community members, and the value of responsible concern for self and others
  • Act as a positive role model for staff and clients
  • Act as a back-up to outreach or support staff as needed

Requirements

  • Post-secondary diploma (e.g., 2 to 3 years) in social sciences, counselling, social work, community services, etc.
  • Minimum one (1) year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
  • Ability to administer Narcan and respond effectively to overdose. Knowledge of infection control standards and ability to follow infection control policies
  • Satisfactory completion of a criminal records check with vulnerable sector screening is required
  • Satisfactory completion of Tuberculosis Screening form is required
  • Satisfactory completion of Employee Immunization Record form is required
  • First aid certification with CPR is required
  • Valid class 5 driver's license is required

Skills and Knowledge

  • Knowledge of Windows, Microsoft Word, Excel, and database management systems
  • High level of integrity and dependability with a strong sense of urgency and results-orientation
  • Strong problem-solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses
  • Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
  • Ability to engage, facilitate, support, empower, and increase motivation for change; actively involving residents/alumni in the change process and encouraging the resident to take responsibility for the outcomes they achieve
  • Demonstrated therapeutic skills in the areas of case management, individual and group therapy with adults with substance use and/or concurrent disorders
  • Ability to form effective collaborative relationships with clients utilizing strong relationship-building and de-escalation skills
  • Ability to work in a trauma-informed framework
  • Demonstrated commitment to the social sector with a passion for the organization's mission is essential

Competencies

Approach to Work

  • Demonstrates initiative, flexibility, adaptability, and resourcefulness
  • Actively seeks and incorporates feedback to inform continuous self-improvement
  • Sets goals, creates and implements action plans, monitors progress, and evaluates results
  • Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge and Quality of Work

  • High-degree of relevant and current job knowledge and skill
  • Consistently produces accurate, thorough, high-quality work in a timely manner