Senior Customer Solutions Lead

2 months ago

Montreal, Quebec, Canada SAS Full time

About the Role

The Customer Solutions Lead will be responsible for leading and managing all strategic customer advisory and technical presales activities for a given set of opportunities primarily aligned with the business unit(s) that support Banking, Insurance, Government, and/or Retail, Utilities/Energy industries.

Key Responsibilities

  • Develop an understanding of clients' current business strategies, requirements, and opportunities.
  • Develop an understanding of the client's existing business, solution, and technical environment.
  • Discover, Qualify, and Validate customer input in sales opportunities.
  • Determine, define, present, and propose SAS solutions (which could potentially include technology, services, infrastructure, and hosting).
  • Participate in and deliver presentations, workshops, and briefings.
  • Build and deploy analytical models in Open Source and/or SAS to support demos and proofs of concept/capability.
  • Support relevant components of formal proposals, Proof of Concepts, and RFP responses.
  • Demonstrate and prove how the proposed solutions will deliver value to clients.
  • Engage with customers post-sale as-needed to ensure adoption.
  • Leverage SAS Enterprise Architects to determine how the proposed solutions would be architected within clients' existing business and technical infrastructure.
  • Support client needs with respect to the full analytics lifecycle (Data, Discovery, and Deployment).

Requirements

  • 8+ years of experience in industry (Banking, Insurance, Government, and/or Retail, Utilities/Energy).
  • Bachelor's Degree.
  • Bilingual – French/English required.
  • High levels of proactivity, creativity, curiosity, self-motivation, and thirst for knowledge. Goal-oriented, competitive.
  • Expertise in at least two of the following domains: data management, business intelligence, advanced analytics, AI.
  • Experience in defining business technology solutions, and how they will fit into clients' business and technical environments including on-premises infrastructure, private and public clouds.
  • Excellent communication skills, both written and verbal, with internal and external stakeholders.
  • Ability to travel.
  • Equivalent combination of education, training, and experience may be considered in place of the above qualifications.

About SAS

SAS is a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.

We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

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