Service Operations Manager

4 weeks ago


SaintHyacinthe, Quebec, Canada Le Groupe JLD-Laguë Full time

At Le Groupe JLD-Laguë, we are seeking a highly skilled Service Operations Manager to join our team. As a key member of our after-sales department, you will be responsible for managing daily operations to maximize profitability goals.



Key Responsibilities:
  • Supervise and train a team of workshop and road technicians to ensure high-quality after-sales services.
  • Measure and analyze performance and productivity standards to meet annual objectives.
  • Develop and implement business plans to increase sales volume for the service department.
  • Maintain excellent client relationships through regular visits and searches.
  • Ensure all department tools and equipment are available and well-maintained.


Requirements:
  • College or university degree in a field related to mechanics or parts.
  • Three years' experience in a supervisory and personnel management position in an after-sales services department.
  • Excellent communication, coaching, and leadership skills.
  • Bilingual (French and English) for some stores.


We offer a competitive salary, monthly and annual bonus plan, group insurance, RRSP with employer participation, and ongoing training opportunities.

Come grow with our dynamic team and contribute to our company's success.



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