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IT Support Specialist

2 months ago

London, Ontario, Canada Trudell Medical Limited Full time
Job Title: Technology Support Technician

At Trudell Medical Limited, we are seeking a highly skilled Technology Support Technician to join our Corporate IT Service Desk team.

Job Summary:

This is an exciting opportunity to work in a dynamic and fast-paced environment, providing technical support and assistance to our employees. As a Technology Support Technician, you will be responsible for installing, maintaining, testing, and repairing systems, as well as troubleshooting and resolving technical issues.

Key Responsibilities:
  • Install and configure hardware and software
  • Respond to tickets in accordance with SLA guidelines
  • Record, track, and document the service desk request problem-solving process
  • Provide onsite and remote support to end users
  • Assist in AV setups as needed for meetings
  • Set up new workstations for users
  • Deploy and support mobile devices and its respective management systems
  • Maintain asset tracking for hardware and software licensing agreements
Requirements:
  • Post-secondary diploma in IT with a concentration in networking or technology
  • CompTIA A+ Certification and Windows and/or Azure Fundamentals and MS-900 MS365 Fundamentals
  • Experience with Microsoft Server, Exchange Server, and Azure Active Directory
  • Experience with Virtualization (Hyper-V, VMWare) and Microsoft Office products
  • Experience with enterprise-grade hardware and networking devices
What We Offer:

As a Technology Support Technician at Trudell Medical Limited, you will have the opportunity to work in a collaborative and dynamic environment, with a focus on delivering exceptional customer service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.