Nurse Care Manager
2 weeks ago
Nurse Next Door - Burlington/Oakville is a leading provider of home care services, dedicated to making lives better through happier aging.
Job SummaryWe are seeking a highly skilled and compassionate Nurse Care Manager to join our team. As a key member of our caregiving team, you will be responsible for delivering exceptional client experiences, leading our caregiving team, and driving business results through client experience and caregiver management.
Key Responsibilities- Consult Conversion: Conduct caring consults, assess client needs, and advise on client care, achieving a 90% conversion goal. Develop and promote high-quality, innovative customer service, and act as an advisor in caring consults to ensure clients have all necessary information.
- Client Care Delivery and Experience: Attend first visits with caregivers, ensure client needs and care plans are executed, and set expectations. Conduct supervisory visits to ensure caregiver fit and quality of care, delivering a premium client experience with Net Promoter Scores of 9 or higher. Develop individualized care plans, educate clients on self-care, and monitor risk issues.
- People Leadership: Lead the caregiving team, set clear goals, assign tasks, coach in the moment, and provide continuing education. Deliver on our brand promise by leading the client experience, ensuring caregivers are doing whatever it takes to bring peace of mind to clients and their families. Accountable for staff hiring, training, and performance, ensuring caregiver availability meets business needs.
- Scheduling Collaboration: Liaise with the scheduling team to communicate changes in client requirements and caregiver assignments. Ensure client coverage is secured, particularly due to urgent care, caregiver cancellations, and limited availability. Assist with scheduling as needed and manage performance of caregivers.
- Administration: Maintain excellent documentation practices, complete and accurate care plans, employee files, client files, and pay and billing information. Review and update client and staff records quarterly to ensure 100% accuracy and completeness. Direct the maintenance of client and personnel records to meet employee, organization, and statutory requirements.
- Registered Practical Nurse or Registered Nurse, licensed to practice in the Province of Ontario
- CPR and First Aid Certification
- Car and valid driver's license
- Strong computer skills, ideally proficient in G-Suite and electronic medical documentation (Alayacare experience an asset)
- Exceptional written and verbal communication skills in the English language
- Intentional organization, planning, time management, and multitasking skills
- Demonstrated experience setting and achieving goals
- Customer service and leadership background considered an asset
- Background or Criminal Record Check with a Vulnerable Sector Search (updated every 5 years for continued employment)
- Negative TB test (updated every 5 years for continued employment)
Nurse Next Door - Burlington/Oakville offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
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