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Nurse Care Manager
2 months ago
Nurse Next Door - Burlington/Oakville is a leading provider of home care services, dedicated to making lives better through happier aging. Our mission is to help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors' hearts.
Job SummaryWe are seeking a highly skilled and compassionate Nurse Care Manager to join our team. As a key member of our caregiving team, you will be responsible for driving business results through client experience and caregiver management. If you are a self-led leader who takes responsibility for your own actions, and you show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential, we want to hear from you.
Key Responsibilities- Consult Conversion: Conduct Caring Consults, assess clients' physical, emotional, and environmental needs, and advise on client care. Achieve a conversion goal of 90%.
- Client Care Delivery and Experience: Attend all First Visits with Caregivers to ensure client needs and care plans are executed as per the Service Agreement. Conduct supervisory visits to ensure Caregiver fit and quality of care, delivering a premium client experience impacting Net Promoter Scores of 9 or higher.
- People Leadership: Drive results through leading your caregiving team by setting clear goals, assigning tasks, coaching in the moment, and providing continuing education. Deliver on our Brand Promise by leading the client experience, ensuring our Caregivers are doing whatever it takes to bring peace of mind to our clients and their families.
- Scheduling Collaboration: Liaise with the scheduling team to communicate changes in client requirements, Caregiver assignments. Responsible for ensuring client coverage is secured, particularly due to urgent care, Caregiver cancellations, and limited availability.
- Administration: Maintain excellent documentation practices, specifically, complete and accurate care plans, employee files, client files, including pay and billing information.
- Registered Practical Nurse or Registered Nurse, licensed to practice in the Province of Ontario.
- CPR and First Aid Certification.
- Car and valid driver's license.
- Strong computer skills, ideally proficient in G-Suite: Gmail, drive, docs, calendar as well as electronic medical documentation (Alayacare Experience an asset).
- Exceptional written and verbal communication skills in the English language.
- Intentional organization, planning, time management, and multitasking skills.
- Demonstrated experience setting and achieving goals.
- Customer service and leadership background considered an asset.
- Background or Criminal Record Check with a Vulnerable Sector Search (updated every 5 years for continued employment).
- Negative TB test (updated every 5 years for continued employment).
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about making a difference in the lives of seniors, we encourage you to apply.
