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IT Support Specialist

2 months ago

Surrey, British Columbia, Canada Westland Insurance Full time
IT Support Specialist

We're seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you'll be responsible for providing technical support and assistance to our employees and clients.

Key Responsibilities:
  • Provide level 1 and 2 support for our technology systems via phone, chat, email, and desk-side
  • Think two steps ahead by anticipating potential issues or bottlenecks and identifying possible solutions
  • Participate in IT customer projects, including office moves, infrastructure deployments, and cloud services
  • Safeguard the security of our information systems and networks
  • Manage and monitor a wide range of systems issues, collaborating with other technical teams as needed
Requirements:
  • Minimum three years of experience in a Service Desk role, providing support in Microsoft environments (Windows 10, Active Directory, Office 365, SharePoint, Teams)
  • Certification in A+, Help Desk Professional, ITIL foundations preferred or an equivalent combination of education, training, and experience
  • Proficient in the use of remote desktop management and support tools, as well as workstation configurations and desktop PCs
  • Excellent communication and customer service skills
What We Offer:
  • A total rewards program that takes care of your financial, physical, and mental health
  • Flexible paid Values Days to celebrate days important to you
  • Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

We're committed to creating a safe and inclusive work environment where everyone has a voice and is free to be themselves. If you're passionate about technology and providing excellent customer service, we'd love to hear from you.