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Automotive Software Training Specialist

2 months ago

Milton, Ontario, Canada PBS Systems Inc. Full time
About PBS Systems Inc.:
PBS is a leading provider of comprehensive business solutions for the automotive industry, dedicated to transforming the way dealerships operate. With over three decades of experience, we are the third largest DMS (Dealership Management System) provider in North America, committed to innovation and customer partnership.

The Opportunity:
At PBS, we are revolutionizing the automotive purchasing and servicing experience. Our software platform supports various dealership functions, including sales, service, inventory management, and accounting. We are continuously expanding our user base and are looking for talented individuals to join our mission.

The Role:
As an Automotive Software Training Specialist, you will play a crucial role in providing training and support to both new and existing clients on our Dealer Management Software (DMS). Your responsibilities will include:
- Conducting virtual training sessions for customers, both online and via phone.
- Assisting with on-site training during software installations when necessary.
- Traveling to customer locations across North America as part of your role.

Key Responsibilities:
- Develop a thorough understanding of PBS software and its functionalities.
- Train customers effectively on the software, ensuring they can utilize it to its full potential.
- Manage data entry and other essential tasks related to the software.
- Demonstrate the ability to prioritize and manage tasks independently.
- Provide exceptional customer support and maintain positive relationships with clients.
- Respond promptly to training requests and address any issues that arise.
- Contribute to a collaborative work environment by sharing knowledge with colleagues.

Qualifications:
- Previous experience in a dealership's parts or service department is preferred.
- 1-2 years of experience in the automotive industry or a related environment is advantageous.
- High School Diploma required.
- Proficiency in Microsoft Office Suite.
- Strong organizational and time management skills.
- Excellent communication skills in English (speaking, reading, writing).
- Willingness to travel within Canada and the USA as needed.

What We Offer:
- Opportunities for internal promotion and professional growth.
- A dedicated education department to support your development.
- Competitive salary and bonus opportunities for product certification.
- Employee discounts and staff events.
- A commitment to equal opportunity and accommodations during the hiring process.