Customer Service Representative

4 weeks ago


Ottawa, Ontario, Canada British Council Full time

We are seeking a highly skilled Customer Service Representative to join our team at the British Council. The successful candidate will be responsible for delivering exceptional customer service in the fields of English language, exams, and corporate services.

Main Responsibilities:

  • Provide administrative and customer service support to customers through various communication channels.
  • Act as a single point of contact for customers, guiding them through the journey from initial enquiry to final sale.
  • Maximise opportunities for cross-selling and meet sales targets and KPIs.
  • Maintain and update databases and reports in a timely and accurate manner.

Requirements:

  • Proven experience in customer service environment; advanced computer skills; use of Outlook, Excel, Word.
  • Written and oral communication skills in English (B2) and Czech (C1); secondary school leaving certificate.
  • Desirable: experience in education; understanding of potential markets/customers; bachelor's degree or equivalent.

Working Arrangements:

  • 0.5 FTE, 17.5 hours per week.
  • Work in shifts on weekdays between 7:30 a.m. and 7 p.m. and on Saturdays from 8 a.m. to 1 p.m.

Equality, Diversity, and Inclusion (EDI) Statement:

We are an equal opportunities employer and welcome applications from all qualified candidates.



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