Customer Service Representative

4 weeks ago


Ottawa, Ontario, Canada FASTSIGNS Full time

Customer Service Representative

FASTSIGNS is seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for building strong relationships with current and prospective customers, providing solutions to their needs, and ensuring timely delivery of finished orders.

Key Responsibilities:

  • Initial contact with customers to understand their needs and provide solutions
  • Prepare estimates, implement work orders, and ensure timely delivery of finished orders
  • Participate in daily team meetings to discuss business and marketing plans
  • Work with customers to complete the sales cycle, including email, telephone, and in-person interactions
  • Build long-lasting relationships with customers by turning prospects into long-term clients

Requirements:

  • 1-2 years of retail or counter sales experience preferred
  • High school diploma or equivalent
  • Outgoing, responsive, and eager to learn with the ability to build relationships
  • Great listening and organization skills
  • Driving License and car
  • Ability to view a computer screen for long periods (4 hours or more)
  • Ability to work under pressure to output high-volume, high-quality work

Compensation: $18.00 - $20.00 per hour



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