Customer Service Representative

4 weeks ago


Ottawa, Ontario, Canada Convoy Supply Full time

Customer Service Representative

At Convoy Supply, we're looking for a skilled Customer Service Representative to join our team in Ottawa. As a key member of our operations team, you'll be responsible for processing customer transactions, coordinating delivery and pick-up of customer orders, and educating customers on different products and their applications.

Responsibilities

  • Process customer transactions such as orders, quotes, and returns
  • Coordinate delivery and/or pick up of customer orders with the operations team
  • Provide excellent customer service and support
  • Generate, place, and confirm purchase orders with suppliers
  • Receive payment for merchandise or services sold and log sales into the computer

Requirements

  • Experience assisting customers with product procurement - preferably in the building supply and/or construction industry
  • Problem solving skills with a natural ability to respond quickly and accurately to inquiries
  • Excellent communication skills (both written and oral)
  • Well organized, strong attention to detail

The Offer

  • Competitive salary
  • Flexible Benefit options
  • Short and long term disability coverage
  • Employee referral bonus program
  • Internal Promotions

Company Overview

Convoy Supply is a leading wholesale distributor of construction materials with over 40 locations across North America. We pride ourselves on being the most responsive, problem-solving and fun place for our customers to conduct business.



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