Indigenous Patient Care Quality and Safety Specialist
1 month ago
We are seeking a highly skilled and experienced Indigenous Patient Care Quality and Safety Consultant to join our Quality & Patient Safety team at Interior Health Authority.
Key Responsibilities- Provide leadership and expertise in patient safety and client concerns management to promote a culture of safety and patient-centered care across the organization.
- Support the establishment and maintenance of effective relationships with patients, clients, and residents, with a specific focus towards Indigenous peoples and their health and healthcare experiences.
- Lead Quality Reviews and Patient Safety Investigations following serious adverse events, ensuring that avenues for Indigenous patient, client or resident feedback are established and accessible.
- Ensure that complaints, compliments, and concerns are addressed in a timely, appropriate, and respectful manner.
- Provide expertise and support for the application and integration of evidence-based tools, frameworks, and guidelines to support safety across the system of care.
- Facilitate quality improvement initiatives to promote quality and safety improvements across the Health Authority.
- Collaborate with key partners regarding patient, client or resident complaints or compliments, and support a culturally safe resolution of issues.
- Remain current with and fulfill obligations and responsibilities in the context of relevant legislation, regulations, and common law.
- Provide advice and consultation regarding the management of Indigenous client feedback issues.
- Ensure timely and effective triaging of complaints and determination of follow up actions.
- Develop and follow processes to ensure involvement of patients, family, and community in the patient safety investigation and quality review processes.
Interior Health Authority offers a competitive salary range of $89,990 to $127,923, as well as a comprehensive benefits package, including medical services plan, employer-paid insurance premiums, extended health and dental coverage, and municipal pension plan.
We strive to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces.
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Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the RoleInterior Health is seeking a permanent full-time Indigenous Patient Care Quality and Safety Consultant to join our Quality & Patient Safety team. This role is a key part of our organization's commitment to improving patient care and safety, particularly for Indigenous patients.Key ResponsibilitiesProvide leadership and expertise in patient...
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Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the RoleInterior Health is seeking a permanent full-time Indigenous Patient Care Quality and Safety Consultant to join our Quality & Patient Safety team. This role is a key part of our organization's commitment to improving patient care and safety, particularly for Indigenous patients.Key ResponsibilitiesProvide leadership and expertise in patient...
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Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the RoleWe are seeking a highly skilled and experienced Indigenous Patient Care Quality and Safety Consultant to join our Quality & Patient Safety team at Interior Health Authority.Key ResponsibilitiesProvide leadership and expertise in patient safety and client concerns management to promote a culture of safety and patient-centered care across the...
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Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the RoleInterior Health is seeking a permanent full-time Indigenous Patient Care Quality and Safety Consultant to join our Quality & Patient Safety team.Key ResponsibilitiesProvide leadership and expertise in patient safety and client concerns management to promote a culture of safety and patient-centered care across the organization.Support Interior...
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Kelowna, British Columbia, Canada Interior Health Authority Full timeKey Responsibilities:As a permanent full-time Indigenous Patient Care Quality and Safety Consultant with Interior Health, you will provide leadership and expertise in patient safety and client concerns management to promote a culture of safety and patient-centered care across the organization. You will support the establishment and maintenance of effective...
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Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the Role:Interior Health Authority is seeking a permanent full-time Indigenous Patient Care Quality and Safety Consultant to join our Quality and Patient Safety team.The worksite location for this position is flexible and can be located anywhere within the Interior Health region. Travel is a requirement for this position.Key Responsibilities:Provide...
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Kelowna, British Columbia, Canada Interior Health Authority Full timeJob SummaryInterior Health is seeking a permanent full-time Indigenous Patient Care Quality and Safety Consultant to join our Quality & Patient Safety team. The worksite location for this position is flexible and can be located anywhere within the Interior Health region. Travel is a requirement for this position.Key Responsibilities Collaborate with key...
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Kelowna, British Columbia, Canada Interior Health Authority Full timeJob Summary:We are seeking a highly skilled and experienced Indigenous Patient Care Quality and Safety Consultant to join our Quality & Patient Safety team at Interior Health. The successful candidate will provide leadership and expertise in patient safety and client concerns management to promote a culture of safety and patient-centered care across the...
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