Service Advisor

2 weeks ago

Newmarket, Ontario, Canada Zanchin Automotive Group Full time
About the Opportunity

As a key member of our team, the Service Advisor will play a vital role in providing exceptional customer service and ensuring the smooth operation of our dealership's service department.

Responsibilities
  • Provide frontline customer communications and service
  • Sell recommended and required vehicle repair/maintenance
  • Serve as the liaison between the customer and automotive service technician
  • Explain the nature of vehicle maintenance and costs
  • Advise customers on how to look after their vehicle and stress the importance of maintenance
  • Schedule appointments and contact customers with vehicle repair status updates/follow-ups
  • Accurately prepare repair orders and invoices
Requirements
  • 1-3 years of proven experience as a Service Advisor or Sales/Customer Service Representative; automotive and/or dealership experience preferred
  • Secondary School diploma or equivalent experience
  • Proficiency working with ERP systems (e.g. CDK/Reynolds)
  • Proficiency working with Customer Relationship Management Systems
  • Ability to sell vehicle maintenance
  • Ability to adapt to a changing environment and meet deadlines
  • Strong ability to communicate professionally (verbally and written)
  • Strong attention to detail; organized and strategic
  • Ability to maintain confidentiality and professionalism
  • Ability to work independently and with minimal supervision
  • Self-motivated and driven with a passion for excellence in execution
  • Desire to work in a high-energy, fast-paced environment
  • Proven commitment to quality of work
About Zanchin Automotive Group

We are a leader in the industry driven by 50 years of people-centric business modeling. Our company culture values transparency, communication, and engagement, and we offer a competitive pay and bonus plan, as well as opportunities for career development and advancement.

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