Service Advisor
4 weeks ago
As a key member of our team, the Service Advisor will play a vital role in providing exceptional customer service and ensuring the smooth operation of our dealership's service department.
Responsibilities- Provide frontline customer communications and service
- Sell recommended and required vehicle repair/maintenance
- Serve as the liaison between the customer and automotive service technician
- Explain the nature of vehicle maintenance and costs
- Advise customers on how to look after their vehicle and stress the importance of maintenance
- Schedule appointments and contact customers with vehicle repair status updates/follow-ups
- Accurately prepare repair orders and invoices
- 1-3 years of proven experience as a Service Advisor or Sales/Customer Service Representative; automotive and/or dealership experience preferred
- Secondary School diploma or equivalent experience
- Proficiency working with ERP systems (e.g. CDK/Reynolds)
- Proficiency working with Customer Relationship Management Systems
- Ability to sell vehicle maintenance
- Ability to adapt to a changing environment and meet deadlines
- Strong ability to communicate professionally (verbally and written)
- Strong attention to detail; organized and strategic
- Ability to maintain confidentiality and professionalism
- Ability to work independently and with minimal supervision
- Self-motivated and driven with a passion for excellence in execution
- Desire to work in a high-energy, fast-paced environment
- Proven commitment to quality of work
We are a leader in the industry driven by 50 years of people-centric business modeling. Our company culture values transparency, communication, and engagement, and we offer a competitive pay and bonus plan, as well as opportunities for career development and advancement.
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