Strategic Account Manager
3 weeks ago
Job Summary
HITACHI ENERGY CANADA INC. is seeking a highly skilled Strategic Account Manager to join our Utilities Account Management Team. This role will be responsible for managing all sales and customer stewardship activities within assigned strategic utility accounts in British Columbia.
Key Responsibilities
- Develop and facilitate relationships with strategic customers at all levels within HITACHI ENERGY and the customer's organization(s).
- Apply high-level business acumen to understand customer business drivers, industry trends, economic trends, key issues, and our competitive landscape.
- Act as the focal point for problem resolution and initiate/monitor the Customer Complaint Resolution Process.
- Monitor and maintain awareness of all key HITACHI ENERGY issues within assigned strategic customers.
- Create and execute customer strategic account plans that include designing executive relationship strategies, prioritizing opportunities, closing product gaps, driving sales growth, and innovating new solutions.
- Achieve annual budget targets and grow HITACHI ENERGY market share within strategic accounts.
- Maintain an accurate sales pipeline for monthly/quarterly forecasting in SalesForce.com.
- Lead the development of tactical plans to ensure a winning bid, utilizing the HITACHI ENERGY Capture Team Selling process.
- Provide regular reports, briefings, and reviews as required using agreed processes.
- Actively participate in the Account Management community to share ideas, expertise, and lessons learned with other Account Managers and teams, promoting cross-HITACHI learning and identifying new solution possibilities.
Requirements
- Minimum 4 years of related account management experience.
- Proven technical background, such as a Business and/or Engineering Degree and/or Technician or Technologist diploma.
- Proven effective communicator and facilitator.
- Proven track record of target achievement.
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