Hotel Receptionist

3 weeks ago


Happy ValleyGoose Bay, Newfoundland and Labrador, Canada 10565 NFLD Inc Full time

We are seeking a skilled Hotel Receptionist to join our team at 10565 NFLD Inc. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Resolve complaints and claims in a professional and courteous manner
  • Process group arrivals and departures, ensuring seamless check-in and check-out experiences
  • Take, cancel, and change room reservations as needed
  • Provide information on hotel facilities and services, including dining options, amenities, and local attractions
  • Assist guests with inquiries and requests, ensuring their stay is comfortable and enjoyable
  • Process guests' departures, calculate charges, and receive payments in a timely and efficient manner
  • Follow emergency and safety procedures, ensuring the well-being of our guests and staff
  • Answer telephone calls and relay messages to guests and staff
  • Contact guests to deliver requested wake-up calls
  • Perform light housekeeping and cleaning duties to maintain a clean and welcoming environment
  • Provide exceptional customer service, responding to guest needs and concerns in a professional and courteous manner

Requirements:

  • Secondary (high) school graduation certificate
  • Experience an asset
  • Ability to work in a fast-paced environment, providing exceptional customer service to guests
  • Strong communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Availability to work a variety of shifts, including evenings and weekends

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