Hotel Receptionist

4 weeks ago


Happy ValleyGoose Bay, Newfoundland and Labrador, Canada The Labrador Inn Full time
Job Title: Receptionist, Hotel

We are seeking a highly organized and detail-oriented Receptionist to join our team at The Labrador Inn. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.

Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
Requirements:
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience
  • Ability to work in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and maintain attention to detail
What We Offer:
  • Dental plan
  • Health care plan
  • Permanent work term
  • 35 to 40 hours per week

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