Hotel Receptionist

1 month ago


Happy ValleyGoose Bay, Newfoundland and Labrador, Canada 10565 NFLD Inc Full time
Job Summary

We are seeking a skilled and friendly Front Desk Clerk to join our team at 10565 NFLD Inc. As a key member of our hotel staff, you will be responsible for providing exceptional customer service and ensuring a smooth guest experience.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Conflict Resolution: Resolve complaints and claims in a professional and courteous manner.
  • Group Arrivals and Departures: Process group arrivals and departures, ensuring seamless transitions for our guests.
  • Room Reservations: Take, cancel, and change room reservations as needed.
  • Hotel Information: Provide information on hotel facilities and services to our guests.
  • Local Information: Offer general information about points of interest in the area.
  • Departure Process: Process guests' departures, calculate charges, and receive payments in a timely and accurate manner.
  • Emergency Procedures: Follow emergency and safety procedures as required.
  • Communication: Answer telephone calls and relay messages to our guests and staff.
  • Wake-Up Calls: Contact customers to deliver requested wake-up calls.
  • Housekeeping: Perform light housekeeping and cleaning duties as needed.
  • Customer Service: Provide exceptional customer service to our guests at all times.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset.
  • Language: Work Language: English.
  • Hours: 35 to 40 hours per week.

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