Senior Client Advocate

7 days ago


Toronto, Ontario, Canada OceanMD Full time

Welcome to OceanMD

We're a scaling company expanding rapidly across the country. Our passion is making a difference in the lives of Canadians through our technology.

We believe in doing our best work with realistic deadlines and transparent communication about where we are and what's next for us as an organization.

Job Overview

We're looking for a Senior Manager of Client Success to lead a team of up to ten specialists. You will be responsible for fostering a culture of collaboration, growth, and accountability.

You will inspire and enable your team to deliver exceptional support, empowering our clients with the tools and knowledge they need to succeed from day one through exceptional support and service.

This hybrid role requires work in-office 3 days per week.

Key Responsibilities

  1. Lead a high-performing Client Success & Enablement team, providing ongoing coaching, feedback, and guidance to help team members achieve their professional goals.
  2. Foster cross-functional relationships to ensure smooth collaboration with other teams.
  3. Oversee day-to-day client success and enablement operations, emphasizing timely and efficient handling of client engagement and requests.
  4. Mentor your team on best practices for client engagement, communication, and problem-solving.
  5. Analyze dashboards and data tracking systems to ensure continual improvement within our support ticket system and approach.

What You'll Bring

  • A proven ability to motivate and guide high-performing teams to deliver exceptional client experiences in a fast-paced SaaS B2B environment.
  • A balance of team building, customer focus, and technical knowledge, including familiarity with ticketing systems and CRMs.
  • Excellent leadership skills, with the ability to build relationships and foster an environment of trust and growth.

  • Sr. Client Advocate

    4 weeks ago


    Toronto, Ontario, Canada Willis Towers Watson Full time

    The RoleThe Senior Client Advocate is responsible for providing strategic relationship management, placement casualty lines, and consultative services to our clients. The Senior Client Advocate is responsible for marshaling Willis Towers Watson resources to provide coordinated service and placement activities that meet the client's insurance and risk...

  • Client Advocate

    6 days ago


    Toronto, Ontario, Canada 6ix Management Full time

    Company Overview6ix Management is a leading provider of personalized marketing experiences. Our team of experts is dedicated to delivering exceptional results for our clients by understanding their unique needs and providing tailored solutions.We focus on building strong relationships with key stakeholders and developing effective sales strategies to drive...


  • Toronto, Ontario, Canada Distinkt Full time

    About the RoleAs a Client Success Advocate at Distinkt.io, you will play a crucial role in delivering top-notch support services to our clients. Your primary responsibilities will include responding to customer inquiries, providing accurate product information, and resolving complex issues efficiently.


  • Toronto, Ontario, Canada Caravel Law LLP Full time

    We're seeking a results-driven professional to join our team as a Lawyer and Client Advocate at Caravel Law LLP. In this role, you'll be responsible for developing and implementing strategies to drive client satisfaction and retention, and building strong relationships with clients, lawyers, and team members.The ideal candidate will have a proven track...


  • Toronto, Ontario, Canada Modash Full time

    Modash MissionWe're dedicated to empowering creators to succeed in the digital age. As a Client Success Advocate, you'll play a critical role in achieving this goal. Your primary responsibility will be to develop lasting relationships with our customers, understanding their needs and goals. You'll then provide tailored support to help them excel in...


  • Toronto, Ontario, Canada Advocate Placement Full time

    Fort Erie is a growing business community with a stellar reputation.The Town is recruiting a seasoned candidate with excellent communication skills and a proven ability to lead and direct a team.Responsibilities and RequirementsProviding legal counsel to the municipality and its stakeholdersDelivering a wide range of legal services, including municipal law,...


  • Toronto, Ontario, Canada Scotiabank Full time

    Job Summary:We are seeking a highly skilled Client Service Advocate to join our team. As an Online Support Liaison, you will be the primary point of contact for our clients, providing prompt, accurate, and professional service.Key Responsibilities:Assist high net worth Scotia Wealth Management clients in navigating and gaining access to Scotia OnlineResolve...


  • Toronto, Ontario, Canada PMJ Employment Services Full time

    Client Care Advocate Role: We are seeking a skilled Client Care Advocate to join our team at PMJ Employment Services. In this role, you will be responsible for delivering exceptional customer service to our clients.Key Duties:Provide timely and effective support to clients via phone and email.Gather and analyze information to resolve client...


  • Toronto, Ontario, Canada Deliverect Group Full time

    **Your Opportunity**As a Growth Account Manager at Deliverect, you will drive regional growth by managing and expanding our portfolio of businesses. Your role will involve:Nurturing existing accounts and identifying growth opportunities.Strategising to boost revenue through effective growth strategies.Cultivating and nurturing strategic partnerships with...


  • Toronto, Ontario, Canada Apex Systems Full time

    Direct message the job poster from Apex SystemsSenior Professional Technical Recruiter at Apex SystemsECommerce Brand Advocate AnalystApex Systems is a global IT services provider and our staffing practice has an opening for a ECommerce Brand Advocate AnalystLocation: Hybrid – North YorkApplication Process: Please submit your resume via the platform you...

  • Resident Advocate

    3 days ago


    Toronto, Ontario, Canada Sunrise Senior Living Full time

    Sunrise Senior Living is a leading provider of senior living communities, offering a range of care options designed to meet the unique needs of each resident. As a Care Manager, you will be part of a dedicated team that delivers exceptional care and services to our residents and their families.About the PositionThis role requires a compassionate and...


  • Toronto, Ontario, Canada Paralucent Inc Full time

    **About Paralucent Inc**">We are a leader in providing cutting-edge technology solutions and services to the financial sector.We are passionate about driving innovation, building strong relationships, and delivering exceptional value to our clients.**Role Overview: Hybrid**We are seeking a highly experienced and dynamic Senior Client Executive to join our...


  • Toronto, Ontario, Canada Sienna Senior Living Part time

    **Overview of Sienna Senior Living:**\rSienna Senior Living is a purpose-driven organization that aspires to cultivate an environment and culture where team members feel valued, heard, and empowered to do meaningful work.\rWe offer a number of programs and benefits that support team members' financial, personal, and professional needs, including:\\A...


  • Toronto, Ontario, Canada Apex Systems Full time

    ECommerce Brand Advocate Analyst Apex Systems is a global IT services provider and our staffing practice has an opening for a ECommerce Brand Advocate Analyst com and reference ECommerce Brand Advocate Analyst. The Brand Advocate Program allows our clients largest supplier partners to invest in having an assigned Analyst who works with that vendor to...


  • Toronto, Ontario, Canada Porter Airlines Full time

    Apex Systems is a global IT services provider and our staffing practice has an opening for a ECommerce Brand Advocate Analyst.Location : Hybrid – North YorkApplication Process : Please submit your resume via the platform you are using. If you encounter any issues, please email your resume in Word format to [emailprotected] and reference ECommerce Brand...


  • Toronto, Ontario, Canada Paralucent Inc Full time

    About Paralucent:Paralucent is a leader in providing cutting-edge technology solutions and services to the financial sector. We are passionate about driving innovation, building strong relationships, and delivering exceptional value to our clients.Role Overview: HybridWe are seeking a highly experienced and dynamic Senior Client Executive to join our team....


  • Toronto, Ontario, Canada Paralucent Inc Full time

    About Paralucent:Paralucent is a leader in providing cutting-edge technology solutions and services to the financial sector. We are passionate about driving innovation, building strong relationships, and delivering exceptional value to our clients.Role Overview: HybridWe are seeking a highly experienced and dynamic Senior Client Executive to join our team....

  • Corporate Lawyer

    6 days ago


    Toronto, Ontario, Canada Advocate Placement Full time

    The Town of Fort Erie combines the entrepreneurial spirit of a big city with the charm and lifestyle of a small town.Quality of life in Fort Erie is unparalleled, with a dynamic work environment, easy access to modern amenities, and a small-town ambiance that's warm and welcoming.Key ResponsibilitiesProviding legal counsel to the municipality and its...


  • Toronto, Ontario, Canada Apex Systems Full time

    ECommerce Brand Advocate Analyst Apex Systems is a global IT services provider and our staffing practice has an opening for a ECommerce Brand Advocate Analyst Location: Hybrid – North York Application Process: Please submit your resume via the platform you are using. If you encounter any issues, please email your resume in Word format to and...


  • Toronto, Ontario, Canada Grafana Labs Full time

    This is a remote position and we're considering candidates in the Canadian Eastern timezone.Our CommunityWe were born from Open Source and it's in our founding and company DNA. Our job in developer advocacy is just that - to advocate for this community, and nurture the people within it. When they succeed, Grafana does as well. We believe that a big, vibrant,...