ECommerce Brand Advocate Analyst

2 weeks ago

Toronto, Ontario, Canada Apex Systems Full time

ECommerce Brand Advocate Analyst

Apex Systems is a global IT services provider and our staffing practice has an opening for a ECommerce Brand Advocate Analyst

Location: Hybrid – North York

Application Process: Please submit your resume via the platform you are using. If you encounter any issues, please email your resume in Word format to and reference ECommerce Brand Advocate Analyst.

Position Overview:

The Brand Advocate Program allows our clients largest supplier partners to invest in having an assigned Analyst who works with that vendor to optimize their eCommerce and interconnected experience.

As a Brand Advocate (BA) Analyst, you will work with several vendor partners and numerous internal cross-functional teams to develop and implement a data-driven content strategy. The BA Analyst role has 3 key elements:

Key Responsibilities:

Account Manager

  • As the dedicated point of contact for your assigned vendors, you will be responsible for building strong relationships and driving strategic decisions.
  • You will work with your vendor(s) and internal teams to prioritize ecommerce projects including new product onboarding, content enrichment, deep-dive analysis and others.

Analyst

  • You will leverage your eCommerce expertise and aptitude for data analytics to create dashboards and run reports to help your vendor(s) to make strategic data-driven decisions about their business.
  • The key here is using the data to tell a clear and concise story to the vendor and to provide actionable insights.

Account Coordinator

  • As part of account management, you will create tickets, follow-up on project status with internal teams and occasionally help to populate forms for back-end data quality.

Competencies:

  • Action Oriented
  • Drives Results
  • Communicates Effectively
  • Plans and Aligns
  • Collaborates

Skills:

  • Clear, Concise and Persuasive Communication
  • Strong professional written and verbal communication skills including the ability to communicate effectively via charts and graphs.
  • Confident presenting to larger groups (20+ attendees) including senior-level executives.
  • Engaging storyteller with ability to navigate difficult conversations.

Aptitude for Data Analytics & eCommerce Expertise

  • Familiarity with key eCommerce metrics and best practices.
  • Intermediate to advanced Excel and PowerPoint skills.
  • Experience with Tableau, Adobe Analytics, Looker and similar analytics tools is an asset.

Organization and Project Management Skills

  • Effectively prioritize projects with a high volume of competing requests.
  • Ability to work independently in ambiguous situations without a clear roadmap.

Direct Manager/Direct Reports:

  • Reports to Brand Advocate Supervisor

Travel Requirements:

  • Travel to Toronto Store location multiple times per month
  • Occasional visits to the GTA client stores

Hybrid Work:

  • Remote
  • Travel to client location and store locations when required

Working Conditions:

  • Office, Store

Minimum Education:

  • University/College degree in a related area of study, or equivalent experience

Minimum Years of Work Experience:

  • 3-5 years related experience required

Minimum Leadership Experience:

  • Not required

Certifications:

  • None

Other Requirements/Assets:

  • Experience with Looker, Tableau, Adobe Analytics an asset
  • Advanced capability in MS PowerPoint, Excel, Word, Outlook an asset

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