Hotel Operations Manager

2 weeks ago


Langley, Canada Good Knight Inn Full time

Job Summary: We are seeking a highly skilled Hotel Clerk Supervisor to join our team at Good Knight Inn. The successful candidate will be responsible for overseeing the front desk operations, ensuring excellent customer service, and leading a team of hotel clerks.

Key Responsibilities:

  • Supervise and coordinate the work of hotel clerks, ensuring efficient and effective front desk operations.
  • Provide technical guidance and support to staff members, promoting productivity and quality service.
  • Assist guests with special needs, ensuring their comfort and satisfaction.
  • Coordinate and review work, maintaining high standards of quality and customer service.
  • Recruit, train, and develop staff members, promoting a positive and inclusive work environment.
  • Maintain the operation of computer systems, equipment, and machinery, ensuring business continuity and customer service delivery.
  • Requisition materials and supplies, ensuring the hotel's operational needs are met.

Requirements:

  • 1 year to less than 2 years of experience in a similar role.
  • Permanent employment.
  • English language proficiency.
  • 40 hours per week.


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