Hotel Operations Manager

4 weeks ago


Langley, Canada Comfort Inn & Suites Full time
Job Title: Hotel Manager

We are seeking a highly skilled and experienced Hotel Manager to join our team at Comfort Inn & Suites. As a Hotel Manager, you will be responsible for the overall operation of the hotel, ensuring that all aspects of the business are running smoothly and efficiently.

Key Responsibilities:
  • Develop and Implement Policies and Procedures: Create and implement policies and procedures for daily hotel operations, ensuring that all staff are aware of and adhere to them.
  • Prepare Budgets and Monitor Revenues and Expenses: Prepare and manage the hotel's budget, monitoring revenues and expenses to ensure that the hotel is operating within budget.
  • Prepare Marketing Plans: Develop and implement marketing plans to attract and retain guests, increasing revenue and occupancy rates.
  • Implement Marketing Activities: Plan and execute marketing activities, such as promotions, events, and social media campaigns, to increase brand awareness and drive bookings.
  • Enforce Policies and Procedures: Ensure that all staff are aware of and adhere to hotel policies and procedures, taking disciplinary action when necessary.
  • Address Customer Complaints: Respond to and resolve customer complaints in a timely and professional manner, ensuring that guests have a positive experience.
  • Assist Clients/Guests with Special Needs: Provide assistance to guests with special needs, ensuring that their stay is comfortable and enjoyable.
  • Establish Work Schedules: Create and manage work schedules for all hotel staff, ensuring that the hotel is adequately staffed at all times.

Requirements:

  • 1 year to less than 2 years of experience in a hotel management role.
  • Permanent position.
  • English language proficiency.
  • 40 hours per week.


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