Hotel Operations Manager

3 weeks ago


Langley, Canada Comfort Inn & Suites Full time

Hotel Manager Job Description

We are seeking a skilled Hotel Manager to join our team at Comfort Inn & Suites. As a key member of our management team, you will be responsible for the overall operation of the hotel, ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.

Key Responsibilities:

  • Develop and Implement Policies and Procedures: Create and implement policies and procedures for daily hotel operations, ensuring that they are aligned with our company's goals and objectives.
  • Prepare Budgets and Monitor Revenues and Expenses: Prepare and manage the hotel's budget, monitoring revenues and expenses to ensure that we are operating within our means.
  • Prepare Marketing Plans: Develop and implement marketing plans to attract new guests and retain existing ones.
  • Implement Marketing Activities: Implement marketing activities, such as advertising and promotions, to increase brand awareness and drive sales.
  • Enforce Policies and Procedures: Ensure that all hotel staff are aware of and adhere to our policies and procedures.
  • Address Customer Complaints: Respond promptly and professionally to customer complaints and concerns.
  • Assist Guests with Special Needs: Provide assistance to guests with special needs, such as mobility or accessibility requirements.
  • Establish Work Schedules: Create and manage work schedules for hotel staff, ensuring that we have adequate coverage at all times.


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