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Payment Services Director

1 month ago

Montreal, Quebec, Canada Alteo Inc. Full time
Job Description

Alteo Inc. is seeking a highly skilled Payment Services Manager to join our team in Montreal. As a key member of our organization, you will be responsible for managing our payment services activities and ensuring the smooth operation of our business.

Key Responsibilities:
  1. Strategic Objectives: Translate business unit objectives into human resources, define department sizing, and monitor departmental achievements and objectives.
  2. Operational Strategy: Break down business unit objectives into sub-objectives for each department, define departmental budgets, and implement operational strategy.
  3. Quality and Compliance: Guarantee operational maintenance of production and service quality, ensure the completeness of operational processes, and guarantee platform stability.
  4. Team Management: Manage all teams to improve collective performance, provide guidance, support, and assistance to team members, and ensure the development and ongoing assessment of team members' skills.

Requirements:

  1. Bachelor's degree in IT or equivalent.
  2. 8+ years experience in a similar role.
  3. Experience in the electronic payments industry.
  4. Mastery of processes and SaaS mode.
  5. Risk management.
  6. Customer relationship management.
  7. Knowledge of IT OPS Operations.
  8. Security / SOC / Compliance.
  9. Strategy and leadership.
  10. Team management.
  11. Performance management.
  12. Customer orientation.
  13. Meeting commitments.
  14. Taking the initiative.
  15. Problem anticipation.
  16. Reporting & Monitoring.
  17. Involvement in the Quality process.
  18. Relational skills.
  19. Rigorous.
  20. Communication.
  21. Negotiation and influence.
  22. Organization.