Payment Services Manager

1 month ago


Montreal, Quebec, Canada Alteo Inc. Full time

Job Title: Payment Services Manager

Job Summary:

Alteo Inc. is seeking a highly skilled Payment Services Manager to lead our client support services team in Montreal. As a key member of our team, you will be responsible for managing the company's activities in Montreal, ensuring operational maintenance of production and service quality, and guaranteeing the analysis and investigation of alerts raised by the SOC.

Key Responsibilities:

  1. Translate business unit objectives into human resources and manage the company's activities in Montreal.
  2. Break down business unit objectives into sub-objectives for each department and define department dimensions in line with business unit objectives.
  3. Implement operational strategy and provide clear direction to teams, ensuring the quality of services provided to our customers in accordance with contractual obligations.
  4. Manage all teams to improve collective performance and provide guidance, support, and assistance to team members.
  5. Ensure that services delivered meet SLAs and quality requirements, and guarantee the analysis and investigation of alerts raised by the SOC.
  6. Ensure that processes and systems comply with security standards, with the aim of controlling risks.

Requirements:

  1. Bachelor's degree in IT or equivalent.
  2. Risk management.
  3. Customer relationship management.
  4. Team management.
  5. Performance management.
  6. Reporting & Monitoring.
  7. Involvement in the Quality process.

About Alteo Inc.:

Alteo Inc. is a leading company in the payment services industry, committed to providing high-quality services to our customers. We are looking for a talented and experienced Payment Services Manager to join our team in Montreal.



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