Payment Solutions Technical Account Manager

3 weeks ago


Montreal, Quebec, Canada Alteo Inc. Full time
Technical Account Manager (Payment Solutions)

Job Title: Technical Account Manager (Payment Solutions)

Field: IT

Job Description: Alteo Inc. is seeking a skilled Technical Account Manager (Payment Solutions) to join our team in Montreal.

  • Monitor the processing of requests and complaints to ensure compliance with contractual commitments and SLAs.
  • Ensure the management and development of customer relationships to drive business growth and continuity.
  • Develop and propose new services to customers to meet their evolving needs.
  • Monitor the contractual execution of services to ensure timely delivery.
  • Provide regular reporting on service activities to customers, contributing to performance improvement.
Manage a team to enhance collective performance and achieve business objectives.Provide guidance, support, and assistance to team members to ensure their success.Familiarity with the electronic payment industry is an asset.Knowledge of PowerCard products is an asset.Customer account management techniques, sales techniques, writing techniques, administrative management, reporting, and monitoring are essential skills.Involvement in the Quality approach is crucial.
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