Security Specialist
2 weeks ago
As a Security Specialist at FirstService Residential, you will be responsible for ensuring the safety and security of our residents and properties. This role requires a self-motivated and detail-oriented individual who can provide exceptional customer service while maintaining a safe and secure environment.
Key Responsibilities:
- Identify and clarify residents' needs and desires, answer questions, and provide directions and instructions.
- Remain calm under pressure and act quickly to address any security concerns.
- Manage and screen messages to ensure timely and effective communication.
- Schedule access for authorized vendors to provide services within units.
- Maintain guest privacy and organization reputation by keeping information confidential.
- Update job knowledge by participating in educational opportunities and maintaining personal networks.
- Enhance department and organizational reputation by accepting ownership for accomplishing new and different requests.
- Ensure all safety and access control procedures are maintained and a safe work environment is provided.
- Provide protection to clients, residents, and property of the buildings we are contracted to serve.
- Observe floors and stairways to ensure they are clear of debris, obstructions, and fire hazards.
- Enforce client rules, regulations, and laws, and assist Police and Medical Staff when required.
- Provide exceptional customer service to clients, customers, contractors, and visitors to client properties.
- Perform routine property patrols and respond to emergencies and fire alarms.
- Follow up on daily documentation, occurrence logs, incident reports, and front desk software as required.
- Follow all On-site Procedures, including Employee Handbook Policies and Procedures, Training Checklist, Standing Orders, Standard Operation Procedures, Client Policies, and FirstService Residential Policies.
Requirements:
- Must possess a valid Ontario Security License.
- High school diploma or equivalent preferred, with a concentration in Business/Hospitality or Police/Security Foundations.
- Must be able to lift 50 lbs.
- Must be able to sit for extended periods and stand for extended periods.
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