Security Operations Specialist
6 days ago
About the Role:
The Security Concierge will be responsible for providing exceptional customer service to residents, clients, customers, contractors, and visitors to our properties.
Key Responsibilities:
- Identify and clarify residents' needs and desires, answer questions, provide directions and instructions.
- Manage and screen messages, schedule access for authorized vendors to provide services within units.
- Maintain guest privacy and organization reputation by keeping information confidential.
- Update job knowledge by participating in educational opportunities, maintaining personal networks.
- Enhance department and organizational reputation by accepting ownership for accomplishing new and different requests.
- Ensure all safety and access control procedures, maintain a safe work environment.
- Provide protection to clients, residents, and property, provide assistance/support by answering customer inquiries and directing as required.
- Observe floors and stairways ensuring they are clear of debris, obstructions, and fire hazards.
- Enforce client's rules, regulations, Municipal, Ontario, and Canadian Laws, assist Police and Medical Staff when required.
- Provide exceptional customer service, perform routine property patrols of all levels of building, parking areas, and perimeter.
- Follow up with daily documentation, daily occurrence log, incident reports, and front desk software as required.
Requirements:
- Must possess a valid Ontario Security License.
- High school diploma or equivalent preferred, College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.
- Must be able to lift 50 lbs, sit for extended periods, stand for extended periods, communicate effectively on the phone and in person.
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