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Automotive Parts Specialist

1 month ago

Chilliwack, Canada Bannister Automotive Group Full time

Job Summary

We are seeking a highly skilled and experienced Automotive Parts Specialist to join our team at Bannister Hyundai Chilliwack. As a key member of our parts department, you will be responsible for ensuring our customers receive exceptional service and support in finding the right parts for their vehicles.

Key Responsibilities

  • Welcome and assist customers in a professional and courteous manner.
  • Manage and maintain accurate records of parts inventory, ensuring everything is accounted for.
  • Provide clear and precise quotes for parts, promoting transparency and trust.
  • Build and sustain strong relationships with our suppliers to ensure smooth operations.
  • Process parts orders for technicians, supporting their work behind the scenes.
  • Handle payments, making sure transactions are smooth and customers are satisfied.
  • Manage emergency orders for out-of-stock items, ensuring quick turnaround times.
  • Process returns and issue credits accurately for a hassle-free experience.
  • Help technicians identify the correct parts quickly, keeping repair work efficient.
  • Be the helpful voice on the phone, resolving customer inquiries with a positive attitude.
  • Use your computer skills to handle daily tasks smoothly and efficiently.
  • Assist with inventory when needed, showing your versatility.
  • Adhere to company policies and equipment guidelines, maintaining professionalism.
  • Work independently while knowing when to collaborate for success.
  • Help the team meet monthly targets, celebrating accomplishments together.
  • Adapt to various roles, handling wholesale, front counter, and back counter sales as required.

What We Offer

  • Extended health and dental benefits.
  • Employee Assistance Program.
  • Competitive wages including performance bonuses.
  • A focus on training and career development.
  • Company events: Team building, holiday celebrations, annual BBQ's.
  • Tenure rewards: We believe in rewarding commitment and loyalty.
  • Opportunity for advancement and mobility within the Bannister organization.

Work Conditions

  • Regularly spend long hours sitting and using office equipment and computers.
  • Regularly spend long hours in intense concentration reviewing and compiling data on a computer.
  • Occasionally lift 5-10 pounds.
  • Office environment with business casual dress code.

Core Competencies

  • Communication.
  • Customer Service.
  • Dependability.
  • Ethics.
  • Initiative.

SAFETY

All employees are responsible and accountable for Occupational Health and Safety in the workplace. All employees at every level should be familiar with the requirements of the applicable Provincial Occupational Health and Safety legislation as it relates to their work processes.

The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies. These statements are intended to describe the general nature and level of work involved in this job. It is not an exhaustive list of all responsibilities, duties, and skills required of this job.