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Parts Advisor

1 month ago

Chilliwack, Canada Bannister Automotive Group Full time

Do you have a love for all things automotive and a knack for ensuring customer satisfaction? Bannister Hyundai Chilliwack is searching for a dynamic and experienced **Parts Advisor** to become a valuable part of our lively team If you're someone who enjoys the hustle and bustle of a fast-paced environment, has a talent for providing top-notch customer service, and brings a positive vibe to the workplace, we're excited to invite you to apply

**Why Bannister Hyundai Chilliwack? **We are more than an automotive dealership; we are a community. We stand for values, unity, and commitment. Our team thrives on shared adventures and experiences, all while making significant impacts in our local community.

**What We Offer**
- Extended health and dental benefits.
- Employee Assistance Program.
- Competitive wages including performance bonuses.
- A focus on training and career development.
- Company events: Team building, holiday celebrations, annual BBQ’s.
- Tenure rewards: We believe in rewarding commitment and loyalty.
- Opportunity for advancement and mobility within the Bannister organization.

**What You'll Do**:

- Welcome customers and ensure their needs are met promptly, delivering great service from the start.
- Manage multiple tasks efficiently, moving smoothly between responsibilities.
- Maintain accurate records of parts inventory, ensuring everything is accounted for.
- Provide clear and precise quotes for parts, promoting transparency and trust.
- Build and sustain strong relationships with our suppliers to ensure smooth operations.
- Process parts orders for technicians, supporting their work behind the scenes.
- Handle payments, making sure transactions are smooth and customers are satisfied.
- Manage emergency orders for out-of-stock items, ensuring quick turnaround times.
- Process returns and issue credits accurately for a hassle-free experience.
- Help technicians identify the correct parts quickly, keeping repair work efficient.
- Be the helpful voice on the phone, resolving customer inquiries with a positive attitude.
- Use your computer skills to handle daily tasks smoothly and efficiently.
- Assist with inventory when needed, showing your versatility.
- Adhere to company policies and equipment guidelines, maintaining professionalism.
- Work independently while knowing when to collaborate for success.
- Help the team meet monthly targets, celebrating accomplishments together.
- Adapt to various roles, handling wholesale, front counter, and back counter sales as required.

**Work Conditions**
- Regularly spend long hours sitting and using office equipment and computers
- Regularly spend long hours in intense concentration reviewing and compiling data on a computer
- Occasionally lift 5-10 pounds
- Office environment with business casual dress code

**Core Competencies**
- Communication
- Customer Service
- Dependability
- Ethics
- Initiative

**SAFETY**

All employees are responsible and accountable for Occupational Health and Safety in the workplace. All employees at every level should be familiar with the requirements of the applicable Provincial Occupational Health and Safety legislation as it relates to their work processes.

The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies. These statements are intended to describe the general nature and level of work involved in this job. It is not an exhaustive list of all responsibilities, duties, and skills required of this job.