Parts Specialist

3 days ago

Kelowna, British Columbia, Canada Dawson Group Full time

Job Title: Red Seal Parts Person

Job Summary:

Dawson International Truck Centres is seeking a skilled Red Seal Parts Person to join our team. As a key member of our parts department, you will be responsible for efficiently matching customer needs with available inventory, fostering strong customer relationships through excellent service.

Key Responsibilities:

  • Sell products and/or services to repair the problem and meet the customer's needs
  • Maintain customer goodwill by professionally greeting all customers
  • Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer and dealership's satisfaction
  • Pulling parts orders from inventory and assisting shop techs with parts requirements in a timely manner
  • Assists Parts Manager in organizing and recording parts inventory and year end reports as needed
  • When working the parts counter, follows prescribed cash, credit, and cheque processing procedures of the dealership. Processes cores, warranties, and new return merchandise as required at a point of sale
  • Follow up on shortages and expedite by reporting to Parts Manager / Supervisor
  • Day to day tasks such as Stocking Shelves, General Cleaning, etc.
  • Shipping and Receiving when required; i.e. entering parts into inventory, putting parts away

Requirements:

  • Minimum two (2) years' experience in a related industry
  • Parts Person Red Seal an asset
  • An equivalent combination of education and experience will be considered
  • Strong written and verbal communication skills
  • Detail oriented and able to work efficiently in a fast-paced environment

Benefits:

Dawson Group is a well-established family-owned company that values its employees and offers an excellent compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities. We are committed to providing an environment that supports the growth and effectiveness of our employees and the organization.

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