Front Desk Representative

2 weeks ago


Canmore, Canada Banff Caribou Properties Ltd. Full time

Job Title: Front Desk Agent

Job Summary: We are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Banff Caribou Properties Ltd. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest inquiries, and resolving any issues that may arise.

Key Responsibilities:

  • Investigate and resolve guest complaints and issues in a timely and professional manner.
  • Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Process group arrivals and departures, take, cancel, and change room reservations.
  • Provide general information about points of interest in the area and exchange foreign currency.
  • Process guests' departures, calculate charges, and receive payments.
  • Maintain an inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures, and perform light housekeeping and cleaning duties.
  • Provide customer service and answer telephone calls and messages.

Requirements:

  • Secondary (high) school graduation certificate.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Attention to detail and ability to maintain confidentiality.
  • Flexibility and ability to work a variety of shifts, including evenings and weekends.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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