Front Desk Representative

4 days ago


Canmore, Canada Banff Caribou Properties Ltd. Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Banff Caribou Properties Ltd.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities:
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Reservations: Process group arrivals and departures, take, cancel, and change room reservations.
  • Customer Service: Investigate complaints and claims, resolve issues, and provide general information about points of interest in the area.
  • Administrative Tasks: Balance cash, complete balance sheets, and maintain an inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls, relay messages, and assist clients/guests with special needs.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train.
  • Work Environment: Hotel, motel, resort.
  • Physical Capabilities: Standing for extended periods, work under pressure.
  • Personal Suitability: Client focus, efficient interpersonal skills, excellent oral communication, flexibility, reliability, team player.
Benefits:
  • Health Benefits: Dental plan, health care plan.
  • Other Benefits: Work Term: Permanent, Work Language: English, Hours: 30 to 40 hours per week.


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