Bilingual Records and Research Specialist
4 weeks ago
At Mintz Global Screening, we are seeking a highly skilled and detail-oriented Bilingual Records and Research Agent to join our team. As a key member of our Records and Research team, you will be responsible for processing records from both the Operations team and cases assigned directly to the Record & Research team.
Key Responsibilities:
- Process records and requests in a timely and accurate manner.
- Ensure that all requests and records are treated in accordance with company procedures and provisions.
- Communicate effectively with customers and team members to ensure excellent customer service.
- Stay up-to-date with new services and procedures implemented by the company.
- Meet deadlines for requests and services from customers.
- Ensure compliance with company standards of privacy and security.
Requirements:
- Bilingual (English and French) language proficiency.
- Minimum one year of experience in customer service.
- Excellent computer skills, including web and database management.
- Ability to provide superior customer service and attention to detail.
- Capacity to work in a team environment and independently.
What We Offer:
- A collaborative and diverse work environment.
- Opportunities for growth and development within the organization.
- Competitive compensation and benefits package.
- Telemedicine services for you and your family.
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